If you’re a general contractor, this is your place to boast about the variety of work that you’ve done and how versatile your skills are. Or, talk about your one favorite area of work. For specialized construction teams, such as roofers or commercial remodeling construction companies, this is where you can talk all about the projects that you have undertaken in the past and the work that you are capable of doing.
It's also a good place to welcome people to come to you with new ideas if you’re open to that. If not, that’s fine, you can stick to telling them about what you do offer. However, for those who are looking to expand their audience and have the skills, feel free to offer up more services or suggest new areas of expertise to explore here.
Permits are often a part of construction work for many projects. Depending on the type of work being done, different permits may be required to assist with the job. By providing people with the answer to this question, you’ll not only give them peace of mind, but you’ll add value to your service.
That is done, of course, by being the one to obtain all of the permits and required approvals before beginning any work. First of all, people don’t typically have time to do this kind of work themselves. Secondly, if you do it for them, you’re the expert so they will trust that it’s done efficiently, expediently, and exactly as it should be done.
The short answer is yes. You need both permits and insurance for your commercial construction project. Which permits and the type of insurance coverage will depend on where your project is located and what kind of project it is. The right commercial construction contractor will be able to help guide you through this process.
Licensing, bonding, and insurance are all important for several different areas of construction, from general contracting to more niche areas of the field. There are all kinds of requirements that vary by state and industry, but ultimately every company needs to be properly insured and licensed to do business. Not only should you tell people that you are, but you should explain what all that entails.
Licensed and insured can mean one thing to one person and something different to another. Spell it out. Remember, transparency is your friend and it’s what will set your brand apart when people are looking to do business with someone they can trust.
By the hour, job, etc.?...This is another big one. People want to know what they’re going to spend and how they’re going to spend it. Some contractors charge hourly rates. Others charge by the job. Some include materials, while others will offer to include them for an additional charge. It doesn’t matter how you charge, so long as you explain it to people. Provide it here in your FAQs and make sure that you’ve got a page for billing, payments, estimates, and quotes, too, so that people can find the information in more than one place.
Be clear about how you charge and if you offer the option between job and hourly rates, explain how that works and tell people you’ll be happy to walk them through every step of the process.
A lot of contractors hire out to subcontractors once they bid on or land a job. Others may subcontract for parts of the job or if they can’t find labor. In any case, people will often want to know about this because they’ll want to know who is actually doing the work. Take this question and use it as a place to reassure your clients that even if you do subcontract, you only work with the best professionals in your area.
Free estimates are a must these days and if you can deliver them in person with a more in-depth quote, all the better. Take this answer as the opportunity to explain to people how the estimate process works, what it entails, and how you charge (if at all) for any inspections or pre-construction estimate work. Typically, it won’t hurt you to offer this as a free service for most people because the amount of business you’ll earn in return is worth the potential loss.
If you’ve got a reason for not doing free estimates, or if you only give them after a job is accepted for one example, you’ll be able to explain that here, as well.
Of course, you also have to let people know where you do business. Some companies work all over the region while others might specialize in one area or another. With considerations like zoning and permits at play, make sure that your clients and potential clients know where exactly you’re authorized to do business and where you can’t provide service.
Even if you have a wide service area, list the cities so that people find your company when they search online for construction companies in that specific city or region.
This is important for several reasons—namely, it gives you the chance to stand behind your work. Also, providing it as a question on your FAQ page allows you to call it out and get more attention for it, and make sure that people know exactly what you have to offer. You should offer some type of guarantee, even if it’s only a short one, as a sign that you are committed to the work that you do and that you take pride in producing high-quality results. The more you can offer above and beyond that, the better.
Your contractor will create a schedule that best fits your needs during the planning process, and while they do their best to stay on track, those timelines aren’t necessarily set in stone. Keeping projects on time means frequent communication and adjusted expectations, which comes naturally to experienced and qualified commercial construction contractors.
Let your contractors know up front if you can’t afford the downtime that comes with commercial renovation projects. They will likely be able to plan for little or no disruption to your business, depending on the scope of renovation work.
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